Contact information
CONTACT INFORMATION
CUSTOMER SUPPORT
We're here to help! Our customer support team is available to assist you with any questions regarding orders, products, shipping, or returns.
Response Time
We typically respond within 24 hours on business days.
Business Hours
⏰ Monday – Friday: 9:00 AM – 6:00 PM (EST)
⏰ Saturday – Sunday: Closed
Please note that response times may be slightly longer during busy periods or holidays. We appreciate your patience and will respond as quickly as possible.
BUSINESS INFORMATION
Brand Name
Rosemary & Faye
Location
📍 United States
Website
INQUIRIES
General Questions
For general questions about our products or services:
Order Support
For questions about your order, shipping status, or tracking:
Please include your order number in your message.
Returns & Exchanges
For return or exchange requests:
Please include your order number and the reason for your return so we can assist you as quickly as possible.
Press & Media
For collaboration or media inquiries:
Subject: Media Inquiry
TRACK YOUR ORDER
Once your order has shipped, you'll receive a tracking number via email.
You can also track your order anytime here:
🔗 https://rosemaryfaye.com/pages/track-order
FREQUENTLY ASKED QUESTIONS
Before contacting us, you may find the answer in one of our policy pages:
-
Shipping Policy
-
Return & Refund Policy
-
Privacy Policy
-
Terms of Service
CONNECT WITH US
Stay updated on new arrivals, exclusive offers, and seasonal promotions.
Newsletter
Subscribe on our website to receive:
-
Exclusive discounts
-
Early access to new collections
-
Style inspiration
-
New product announcements
Subscribe at:
CUSTOMER SUPPORT FIRST
If you experience any issue with your order, please contact our support team before opening a payment dispute.
Our team is always happy to help and will do everything possible to resolve your issue quickly.
FEEDBACK
We value your feedback.
Whether you have a compliment, suggestion, or concern, we'd love to hear from you.
Subject: Feedback
Your feedback helps us improve our products, service, and customer experience.
Last Updated: July 29, 2026