Refund policy
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RETURN & REFUND POLICY
Please read this policy carefully before placing an order. By purchasing from Rosemary & Faye, you agree to the terms outlined below.
RETURNS
Return Period
You have 30 days from the date of delivery to request a return.
Returned items must be:
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Unused
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In their original condition
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In their original packaging
Certain items may not be eligible for return due to hygiene reasons.
HOW TO START A RETURN
Before returning your order, please contact our support team.
Email: info@rosemaryfaye.com
Please include:
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Your order number
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The reason for your return
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Photos of the product if it arrived damaged or incorrect
Once your request has been reviewed, we'll provide you with return instructions.
REFUNDS
After your returned item has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days after your return has been received for the refund to be processed.
ORDER CANCELLATIONS
Orders cannot be cancelled once they have been processed or shipped.
If your order has already been dispatched, you may still return it after delivery for a full refund, provided it meets our return requirements.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
RETURN ADDRESS
Please do not send your return before contacting our support team.
Tang Hanpen
Zhanrun 603 Room, International Building
Longguan East Road, Longhua District
Shenzhen, Guangdong, China
Zip Code: 518110
Phone: +86 159 1658 6586
CONTACT
If you have any questions regarding returns or refunds, please contact us.
Email: info@rosemaryfaye.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM
Last Updated: July 2026